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The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this unit of competency	The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions Assessment of performance should be over a period of time covering all categories within the Range Statement statements that are applicable in the learning environment This will include contexts applicable to the work environment such as actual or simulated workplace situations involving a combination of direct indirect and supplementary forms of evidence

Access and equity considerations	All workers in community services should be aware of access equity and human rights issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on Aboriginal andor Torres Strait Islander clients and communities

Context of and specific resources for assessment	This unit can be delivered and assessed independently however holistic assessment practice with other community services units of competency is encouraged Resources required for assessment of this unit include access to an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment Where assessment is conducted within the workplace there are no resource implications above those normally available in the workplace Where assessment is conducted in a simulated or nonworkplace environment then access to the necessary equipment and research resources should be provided Access to simulated exercises case studies related to service delivery issues will also be required if nonworkplace assessment paths are utilised

Method of assessment	Evidence will be determined by selection from the Range Statement justified in terms of work requirements work roles and responsibilities and occupational specialisations Evidence for assessment of competence may be gathered by appropriate combination of the following demonstration of competency within the working environment in counselling clients affected by domestic violence assessment must be in the workplace however where there is not an opportunity to cover all relevant aspects in the work environment the remainder should be assessed through realistic simulations projects previous relevant experience or oral questioning on What if scenarios observation of processes and procedures oral andor written questions on Essential knowledge and skills and consideration of required attitudes where performance is not directly observed andor is required to be demonstrated over a period of time andor in a number of locations any evidence should be authenticated by colleagues supervisors clients or other appropriate persons review of any documentation produced by the candidate related to client needs analysis and counselling clients in relation to domestic violence

Related units	This unit should be assessed after or in conjunction with related unit CHCDFVC Manage own professional development in responding to domestic and family violence CHCDFV402C Manage own professional development in responding to domestic and family violence For the purpose of integrated assessment this unit may be assessed in conjunction with the following unit CHCCSD Coordinate the assessment and delivery of services to clients with particular needs CHCCS607D Coordinate the assessment and delivery of services to clients with particular needs

Range Statement



The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Interpersonal skills may include:	Means by which an emotionally safe and empathic environment is created Means for communicating with people with disabilities or where English is not the first language Methods of communicating with different age, religious, gender and sexual identity groups Non-judgemental communication techniques Using strategies that empower client to ensure safety of client and family Cultural, sub-cultural awareness/sensitivity Demonstrating empathy Using appropriate body language Reflecting, summarising and paraphrasing Asking open-ended questions The ability to ask direct questions about violence in a sensitive and appropriate way Using conflict management skills if appropriate If needed, use of a qualified interpreter whose involvement will not jeopardise the safety of the client and/or client's family Recognition of client/worker power differences Maintaining confidentiality Active listening Techniques to challenge client's behaviour and attitudes where appropriate

Clients may include:	Individuals (inclusive of children, youth, adults and the aged) Referred or self-referred clients People with specific needs seeking access to services Voluntary and involuntary clients Survivors/victims of domestic violence, their families and friends Users of violence and their family

Interviews and interactions with clients may be either informal or formal and include:	Scheduled or impromptu Via telephone or in person Separate interviews Other specialist assistance Through a qualified interpreter whose involvement will not jeopardise the safety of the client or their family Those conducted in a safe environment which encourages disclosure when appropriate

Specific needs relating to clients may include, but are not limited to those:	Who have a disability Who come from diverse cultural and sub-cultural backgrounds Whose preferred or first language is not english Who are aged or young Who live in a remote or rural location Who are in same-sex relationships Whose religious beliefs or practices need to be considered Who have addiction or dependency issues With a dual diagnosis Who are of a particular gender Who come from an aboriginal background Who come from a torres strait islander background Who have mental health issues

Rights and responsibilities include those relating to:	Rights of safety Rights under common law Rights outlined under relevant standards/principles and charters (e.g. Un declaration on rights of the child) Rights under the constitution Rights and responsibilities under legislation (e.g. freedom of information and child protection legislation) Guidelines relating to parameters of confidentiality/client consent Worker's code of ethics Rights of victim to access crime compensation

Organisation standards and procedures include those relating to:	Client and worker safety Collection and storage of information Client interview protocols and procedures Code of conduct/code of ethics Principles and implementation of duty of care and rights of client to self determination Departmental, inter-departmental regulations, protocols and procedures relevant to work role and responsibilities Inter-agency practice and protocols Personnel procedures Organisation mission statement and/or philosophy Assessment for eligibility to access particular services Completion of forms and applications Guidelines relating to parameters of confidentiality/client consent Occupational health and safety Industry standards

Legislative and statutory requirements may include	Relevant State/territory/Commonwealth legislation (e.g. domestic violence, guardianship, disability services, immigration, anti-discrimination, child protection, legal practice legislation) International conventions relating to the rights of children and young people Relevant international conventions on civil and human rights Freedom of Information legislation

Questioning and other communication techniques may be adjusted as appropriate according to:	Whether client has experienced domestic violence or was a user of violence Client's needs Cultural diversity Religious beliefs/practices Disabilities Language Communication methods/styles Appropriate interpersonal styles

Risk may refer to client, client's family and/or worker and be indicated by the following:	Self identification of risk Evidence of physical injuries Threat to safety Current or previous criminal charges for assault of client by partner/ex-partner Current or previous police involvement Objective assessment of client's current ability to protect self and children from further assault or harm Threat or attempts to self-harm Feelings of depression, anger, low self-esteem, suicidal thoughts, emotional distress or sleep disturbances Medical problems such as overuse of tranquillisers, or alcohol, drug or substance abuse Intimidation and harassment Existing or previous orders relating to domestic violence (e.g. apprehended violence order), or breach of orders Avoidance of discussion regarding possible abuse Client being denied access to funds, resources or required medications Implausible explanation for injuries Repeated requests for financial assistance Other factors that may indicate a history of violence Children's behaviour and developmental level Current behaviours of user of violence Frequent hospital visits/admissions Current or previous separation Family court and/or relationship history Implied or actual threats to harm the worker by user of violence

Goals should be realistic and attainable and may be:	Those set out in a case plan Those set out by the individual Related to compliance with directions/orders Immediate, short term, long term Or any combination of the above

Services and support may be internally or externally provided and could include, but are not limited to:	Safety, physical and emotional security Assistance to gain economic support Protection from financial exploitation Immediate and appropriate responses which aim to ensure/maintain safety Legal or medical information and support Accommodation/transportation Access to services/information Counselling (individual, family or group focused) Referrals to specialist services Referrals to community support and/or education groups Establishment of community networks Domestic violence awareness raising programs Provision of assistance to address issues, gather information and locate other resources Advocacy

Appropriate people include:	Organisation management, colleagues, supervisor, team members Acknowledged domestic violence specialists Various community groups representing cultural, sub-cultural, religious, social, ethnic, gender, sexual identity, and age groupings within the community Government representatives and service providers Behaviour change groups, such as user of violence groups, drug and alcohol groups Family members, friends, care-givers Support groups such as survivors/victims of violence groups, community houses, women's networks, church groups, refuges, and professional associations Authorities responsible for provision of community and justice administration services, for example, local councils, legal services, such as legal aid, and state and commonwealth agencies

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CHCDFV505C - Counsel clients affected by domestic and family violence

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Elements and Performance Criteria

Required Skills

Evidence Required

Range Statement